Privacy & Cookie Policy

Overview

Who is responsible for your information?

This Privacy and Cookie Policy explains how Taya Tourism collects, uses, shares, stores and protects personal information when you visit tayalux.com, request a quote, make a hotel reservation or contact us.

Taya Tourism is the registered trade name of MZ Prime Holdings LLC, a Wyoming limited liability company. References to “Taya Tourism,” “we,” “us” and “our” mean MZ Prime Holdings LLC doing business as Taya Tourism.

Information we collect

What personal information may we collect?

We collect information that you provide directly, information needed to arrange and support a hotel reservation, and limited information created when you use our website.

• Name, email address, telephone number and country of residence
• Hotel dates, destination, room preferences, occupancy and guest details
• Guest ages when required to confirm occupancy or child policies
• Accessibility needs, dietary needs and other special requests you choose to provide
• Quote requests, booking records, confirmations and communications with us
• Payment status, transaction reference, amount, currency and refund information
• IP address, browser, device, referring page and website activity

If you provide information about another guest, you confirm that you are authorized to provide it and to receive booking communications on that guest’s behalf.

How we use information

Why do we process personal information?

• To prepare quotes and arrange, confirm and manage hotel reservations
• To communicate booking details, changes, supplier notices and support responses
• To process payments, eligible refunds and transaction records
• To send requested information and respond to questions or complaints
• To operate, secure, troubleshoot and improve our website and services
• To prevent fraud, misuse and unauthorized transactions
• To maintain business, accounting and legal records
• To comply with applicable law and enforce our agreements

Depending on the circumstances and applicable law, we process information to perform a contract or take steps requested before a contract, based on consent, to meet a legal obligation, or for legitimate business interests that do not override applicable privacy rights.

Sharing information

Who may receive personal information?

We share only the information reasonably needed to provide the requested service, operate our business or comply with law. Recipients may include:

• Hotels, accommodation providers, wholesalers and reservation platforms
• Payment processors, banks and fraud-prevention providers
• Website hosting, email, customer support, security and analytics providers
• Professional advisers, insurers, auditors and government authorities when required
• A successor or relevant party in a business reorganization, subject to appropriate safeguards

A hotel or supplier may process guest information under its own privacy policy. We encourage travelers to review the privacy information supplied by the relevant property or supplier.

International processing

Can information be processed in another country?

Yes. Hotel reservations may require information to be sent to a property, supplier or service provider in the destination country or another country where data protection rules may differ. Where required, we use contractual or other appropriate safeguards for international transfers.

Payments

How should payment information be provided?

Payment may be processed by Taya Tourism, an authorized payment provider or the applicable supplier, as identified during the reservation process. We may receive transaction details such as payment status, amount, currency and a transaction reference.

Cookies

How does our website use cookies?

Cookies and similar technologies are small files or identifiers used to remember preferences, maintain website functions, understand performance and improve the user experience. Depending on the tools enabled on our website, we may use:

• Strictly necessary cookies for security, forms and core website functions
• Preference cookies that remember selected settings
• Analytics cookies that help us understand website usage and performance
• Advertising or measurement cookies, if enabled, to evaluate relevant campaigns

Where consent is required, non-essential cookies are used only after you make a selection through the cookie notice or settings tool. You may also block or delete cookies through your browser. Blocking necessary cookies may prevent some website features from working correctly.

Retention and security

How long is information kept and protected?

We keep personal information only for as long as reasonably necessary for reservations, customer support, accounting, fraud prevention, disputes and legal obligations. Retention periods vary by record type and the law that applies. Information is deleted, anonymized or securely disposed of when it is no longer required.

We use reasonable administrative, technical and organizational measures designed to protect personal information. No website, transmission or storage system can be guaranteed to be completely secure.

Your privacy choices

What rights may you have?

Depending on your location and applicable law, you may have the right to request access to, correction of or deletion of personal information, or to request restriction, portability or objection to certain processing. You may also withdraw consent where processing relies on consent and may complain to a competent data protection authority.

To make a privacy request, email mz@tayalux.com. We may need to verify your identity before completing a request. Some information may be kept where permitted or required by law.

Children and guest data

How is information about children handled?

Our reservation services are intended for adults. When a reservation includes a child, the responsible adult may provide limited information, such as the child’s name and age, when required by the property’s occupancy or booking rules. We do not knowingly invite children to make reservations or submit personal information directly through the website.

External websites

Does this policy cover third-party websites?

No. Our website may link to hotel, supplier, payment or other third-party websites. Their privacy practices are governed by their own policies, and we are not responsible for their content or privacy practices.

Updates

Can this policy change?

We may update this policy when our services, website tools or legal obligations change. The current version will be posted on this page with its latest update date. Material changes may also be communicated by another appropriate method when required.

Privacy contact

How can you contact Taya Tourism?

Last updated: July 17, 2026.